Lavazza at your service

To change the delivery frequency of your subscription log in to your account, go to the subscription section and click on 'manage'.

With a Lavazza My Way Subscription, you can manually pause/delay your order for up to 60 days. To complete this action log into your account, go to the subscription section and click on 'manage'.

You can change the delivery date of your next order by accessing the subscriptions section in your personal account area.

You will receive an email informing you of any issue regarding the products in your subscription.

You can select the delivery frequency you prefer upon opening the subscription. You may update the frequency at any time by logging into your account, accessing your subscription page, and clicking on 'manage'.

You will receive your next order within 4 -7 business days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

You may cancel via the subscription page on your account page. If you have completed the minimum deliveries (as specified by your subscription type), you can cancel without any additional fee. If the minimum deliveries have not been completed, please contact Lavazza Customer Service.

To change the assortment of products in your next order, log in to your account, go to the subscription section, and click 'manage' on your active subscription. Any product changes need to be made more than 24 hours in advance of the next order date. 

There is no limitation on active subscription. You may create as many subscriptions as you'd like! However, you can only create one subscription per cart transaction. 

Once you have created a subscription, we will take care of the rest! All orders will be shipped automatically. Make sure to keep your payment and address information up to date.

The changes will be implemented on the next order, not the order that has been processed already.

To update your personal information, log in to your account, go to the subscription section, and click on 'manage'.

To view your order history, log in to your account and go to the 'Order History" section. 

To update the delivery address for your subscription, log in to your account, go to the subscription section, and click on 'manage'.

You can choose the day that the order will be dispatched, but not the day you will receive the order. Delivery will take place within 4-7 business days from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

We accept payment by Visa, Mastercard, American Express and PayPal

Yes, to change the payment method log into your account, go to your subscription page, and click on 'manage'.

If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. The coffee machine will not have to be returned.

Expert Espresso Capsules are compatible with the Classy Plus or Classy Mini Machines. Expert Coffee Capsules are only compatible with the Classy Plus Machine 

The Lavazza Classy Plus Machine is compatible with Expert Drip Coffee and Espresso Capsules, and BLUE Capsules. The Lavazza Classy Mini Machine is compatible with Expert Espresso Capsules and BLUE Capsules. 

The  "x2"or "double" indicates that it is intended for an extra or double shot of espresso. Expert double shot capsules are compatible with all Classy Machines.

We recommend that you brew Expert Double Shot Capsules on the Lungo setting on your Classy Mini Machine. 

Lavazza Capsules Compatible with Nespresso* Original Machines can be brewed only in Nespresso Original Line Machines. These capsules are not compatible with any other Nespresso machines.

 Lavazza Keurig K-Cup® Pods can be brewed only in Keurig® Machines with the exception of the *Keurig Rivo machine.

BLUE capsules are only compatible with Lavazza Classy Machines.

The  "2" or "double" indicates that it is intended for an extra or double shot of espresso. BLUE double shot capsules are compatible with all Classy Machines.

We no longer offer BLUE capsules. We recommend you use Expert Capsules for your Lavazza Classy Machine. 

An expert capsule brewed on lungo produces 4 ounces.

An expert capsule brewed on espresso produces 1.3 ounces.

All Lavazza machines have a 1-year warranty. Please contact our customer service team if you have any questions about your product's warranty. 

The temperature is controlled by the thermostat of the espresso machine and should be 190°F to 196°F. The temperature of your brewed coffee will be between 160°F to 165°F.

To clean your machine, use a non-toxic and/or non-harmful type of descaling product for coffee machines, commonly available on the market. Never use vinegar as a descaling agent. Lavazza sells a descaling solution, which can be found in the Accessories section of our website. Lavazza assumes no responsibility for damage to the machine resulting from failure to descale. 

The water tank capacity of the Classy Mini machine is 23.66 oz (0.7L). The water tank can be removed to be refilled. 

Only Lavazza Expert Espresso Capsules and Lavazza Blue Capsules are compatible with the Classy Mini Machine.

The water tank capacity of the Classy Plus machine is 37.1 oz (1.1 L). The water tank can be removed to be refilled. 

Only Lavazza Expert Capsules and Lavazza Blue Capsules are compatible with the Classy Plus Machine. The Classy Plus is compatible with both Expert Espresso and Drip Coffee Capsules. 

For best results, we recommend you use cold milk from the fridge. Use of room temperature milk or plant based milk may change the texture or consistency of the beverage. 

An expert drip coffee capsule brewed on the coffee setting produces 8 ounces.

All bags of Lavazza coffee are fitted with a patented one-way valve allowing air and naturally occurring gases to exit the bag, while preventing oxygen from entering. This patented technology preserves freshness and the organoleptic properties of all Lavazza whole bean coffee. Depending on where the bag was placed on the pallet during transport, you may receive either a puffy or compressed bag, however both of the presentations are vacumm sealed.

Most Lavazza coffee is Kosher, however, some products may vary. If you have questions about a specific product, please reach out to our Customer Service team.

All bricks of Lavazza coffee are fully sealed when shipped by our warehouse. If you squeeze the brick and no air exits, the seal is fully intact and the brick of coffee is fully sealed and there is no impact on freshness or preservation.

Yes, Lavazza packaging can be recycled if indicated on the product packaging.

Lavazza products contain only one ingredient, coffee, and are produced in facilities that exclusively make coffee.

Lavazza coffee is not certified gluten-free. However, coffee beans naturally do not contain gluten. 

We no longer offer the Gran Selezione ground coffee blend. We recommend Italian Roast as the most comparable in flavor and roast profile.

The Dolcevita collection is the restyling of our core coffee line; Classico, Gran Aroma, Perfetto, Intenso, and Italian Roast. The goal of this restyle is to bring Lavazza’s heritage and personality to life, while increasing the clarity of information on our packaging for our consumers. Note there is no change to the original product or sizing. 

The silver specks you are seeing is a common by-product of the coffee roasting and grinding processes. These are traces of the coffee bean which remain on the bean after they are ground. This is a normal occurrence, and they are completely safe to brew. 

Our coffee tins are fitted with a one-way degassing valve on the underside of the can to permit naturally occurring gases to exit.  After it’s ground, carbon dioxide is removed by degassing. The degassing process stabilizes the properties of the coffee while maintaining freshness. These holes are small and will not permit coffee to pass through.